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Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
OpenShift Cluster Manager Database Maintenance 2024-11-24 Nov 24, 2024 03:00-03:15 EST
The OpenShift Cluster Manager will undergo maintenance work to make infrastructure improvements. The maintenance will start on Sunday, November 24 at 08:00 UTC and may last up to 15 min. During that time no services should be impacted and no downtime should occur.
Posted on Nov 17, 2024 - 04:38 EST
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024
Hybrid Cloud Console Inventory DB Maintenance 2024-11-19
Completed - The scheduled maintenance has been completed.
Nov 19, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 06:00 EST
Scheduled - Hybrid Cloud Console Inventory is undergoing maintenance for database updates on Tuesday, November 19 from 11:00 UTC to 15:00 UTC. During this time, the Hybrid Cloud Console Inventory will be unavailable.
Nov 13, 15:19 EST
subscription.rhsm.redhat.com elevated error rate
Resolved - This incident has been resolved.
Nov 19, 06:58 EST
Update - We are continuing to investigate this issue.
Nov 19, 06:15 EST
Investigating - We are currently investigating this issue.
Nov 19, 04:03 EST
Nov 18, 2024

No incidents reported.

Nov 17, 2024
OpenShift Cluster Manager Database Maintenance 2024-11-17
Completed - The scheduled maintenance has been completed.
Nov 17, 02:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 02:00 EST
Scheduled - The OpenShift Cluster Manager will undergo maintenance work to make infrastructure improvements. The maintenance will start on Sunday, November 10 at 07:00 UTC and may last up to 15 min. During that time no services should be impacted and no downtime should occur.
Nov 5, 04:18 EST
Nov 16, 2024

No incidents reported.

Nov 15, 2024
access.redhat.com - Support Cases Outage
Resolved - This incident has been resolved. Salesforce has confirmed that our instance has been updated with the fix and is fully operational. Most of the functionalities appears to be functioning smoothly.
Nov 15, 12:08 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 12:02 EST
Update - The team has rolled back all production instances and is conducting final checks.
Nov 15, 09:53 EST
Update - The rollback is confirmed to successfully resolve the issue and the team will continue to implement the rollback across the remaining instances. The team has developed a script to perform this rollback on the impacted instances in groups to speed up the resolution.
Nov 15, 08:56 EST
Identified - Salesforce is seeing positive results following the completion of the rollback on a number of instances. The rollback is being done in a staggered manner due to the scale of the issue. As rollbacks complete, affected customers should begin to see improved performance. The rollback efforts are expected to take several hours.
To create support cases during the outage, please use techsupport@redhat.com
Nov 15, 07:27 EST
Monitoring - The outage was caused by a Salesforce issue, where some changes led to experiencing high levels of Network traffic, which affected database stability. Now, the Salesforce team successfully rolled back the changes and the outage is resolved now and it is operational.
Nov 15, 06:54 EST
Investigating - We are currently investigating this issue.
Nov 15, 04:29 EST
Partial Outage for Openshift Cluster Manager
Resolved - This incident has been resolved.
Nov 15, 06:29 EST
Update - We have verified long-term fixes: OCPBUGS-43821 (4.14), OCPBUGS-43856 (4.13), and OCPBUGS-43872 (4.12). Until those are available for updates, SRE recommends customers enable the Backup and DR API (backupdr.googleapis.com) in your Google Cloud Platform account, if not already enabled, as a preliminary mitigation. Please see https://access.redhat.com/solutions/7092988 for details. We will update this incident once cluster updates are available for OpenShift Dedicated.
Oct 30, 17:50 EDT
Update - We are continuing to investigate this issue.
Oct 25, 17:02 EDT
Update - We are continuing to investigate this issue.
Oct 25, 16:42 EDT
Investigating - We've identified an error impacting cluster provisioning of OpenShift Dedicated clusters on GCP for versions 4.14 and below. While the issue is investigated, SRE recommends customers enable the Backup and DR API (backupdr.googleapis.com) in your Google Cloud Platform account, if not already enabled, as a preliminary mitigation. Please see https://access.redhat.com/solutions/7092988 for details.
Oct 25, 16:40 EDT
Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024
access.redhat.com - Homepage
Resolved - This incident has been resolved.
Nov 11, 03:11 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 03:02 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 11, 02:56 EST
Investigating - We are currently investigating this issue.
Nov 11, 02:09 EST
Nov 10, 2024
OpenShift Cluster Manager Database Maintenance 2024-11-10
Completed - The scheduled maintenance has been completed.
Nov 10, 02:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 02:00 EST
Scheduled - The OpenShift Cluster Manager will undergo maintenance work to make infrastructure improvements. The maintenance will start on Sunday, November 10 at 07:00 UTC and may last up to 15 min. During that time no services should be impacted and no downtime should occur.
Oct 30, 04:36 EDT
Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

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